Telemarketing SaaS
KGI Monitoring Dashboard for a Telemarketing Operation
0.19s
Over the SLA threshold.
The gap between "running" and "usable."
32 person-days. Requirements and development running in parallel across a four-company chain. SQL response hit 2.69 seconds — above the 2.5s SLA. Index restructuring, query splitting, cache redesign. That last 0.19 seconds was the actual project.
"No cross-tab analysis — just deliver these KGIs for this quarter." Scoping down once kept the team's priorities clear every sprint after that.
"Because we scoped it down, everyone always knew what mattered." — client lead
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